Curbside Pickup

Curbside Pickup

Curbside pickup will be available beginning Monday, May 18 at all six of our library locations. See below for pickup information specific to each location. Although our buildings are still closed to the public, wi-fi will continue to be available from the parking lots of all library locations 24/7.

Here's how it works:

● Request an item by placing a hold using our online catalog or by calling the library .
● We will start gathering your available items. Some items may not be immediately available.
● You will receive a phone call when your items are ready. You will have 3 days to pick up your items.
● When you arrive at the library, pull into a parking spot at the library and look for the curbside pickup signs.
● Call the library to let them know you have arrived. The library's phone number will be on the curbside pickup signs.
● Get out of your car, and wait at the designated spot 6 feet away from the curbside pickup table. Please keep your distance from others who may be waiting.
● A library staff member will approach the table, verify your name, and place your checked out items on the table. They will be in a bag for easy handling! The library staff member will back away from the table, and you can pick up your bagged items.
● You can return any items currently checked out by placing them in the book drop. We are not accepting donations at this time.
● Enjoy your library materials!
● You need a library card and a PIN to request items through our online catalog. Do you need a PIN? Call the library or email us at info@myscpl.org. Do you need a card? Get a temporary online library card today!

Frequently Asked Questions

Beginning Monday, May 18, all of our library locations will be staffed regular hours. The only exception to this are our Saturday hours for the East and West Regional Libraries--they will be staffed from 10am to 2pm.

Hours for curbside pickup service are:

East Regional (Destrehan) and West Regional (Luling)
● Monday – Thursday: 10am – 7pm
● Friday: 10am – 4pm
● Saturdays: 10:30am – 1:30pm

St. Rose, Paradis, and Norco Branches
● Monday: 11am – 7pm
● Tuesday – Thursday: 11am – 5:30pm
● Friday: 10am – 4pm
● Saturday: 10:30am – 1:30pm

Hahnville Branch
● Monday – Friday: 10am – 4:30pm

Anyone with an active St. Charles Parish Library card can use curbside pickup.
No. We will verify all of your information during the curbside pickup process. All available items that you placed on hold will already be checked out when we bring them to the table. You can return any unwanted items to the book drop.
We are working as fast as we can to get all holds filled as soon as possible, and we will call you as soon as they are ready. Some items may take longer than others to arrive, especially if they are checked out or have to be transferred between locations.
It depends how many people are picking up materials at the same time. If you join a line outside, please practice social distancing and remain 6 feet from other patrons. We will do everything we can to get you your materials in a safe, efficient manner.
You need a library card and a PIN to request items through our online catalog.
If you have a card and need a PIN, call the library or email us at info@myscpl.org. If you need a card, see if you qualify for a temporary online library card.
No, only items that were requested before you arrived at the library will be available. We've already checked everything out to you so you can grab them and go!

We are committed to protecting the health and safety of our library staff and the public.

● Staff are required to wear face masks when interacting with the public. We strongly encourage everyone to follow health experts' guidance and wear a mask in public places.
● There will be every effort made to maintain social distancing of at least 6 feet between staff and the public during curbside service. Library staff is also making every effort to maintain 6 feet of social distancing while in the buildings.
● Returned items are quarantined for 3 days before becoming available for checkout, so they will remain on your account for 3 days after you return them. You will not be charged overdue fees.
● Disinfectant sprays and hand sanitizer are located throughout our buildings.
● High-touch areas are disinfected regularly.

You can still use curbside pickup. We will make arrangements when we call to let you know that your materials are ready for pickup.
Call when you arrive at the library, and wait at the designated spot 6 feet away from the pickup table until a library staff member brings out your materials. Please also keep your distance from others who may be waiting.
We may need to temporarily suspend curbside service if we are experiencing severe weather. Please call the library for the most up-to-date information. You can also watch our Facebook page and website for any updates to the curbside pickup service.
Yes! Please return your items to our book drops. They are open all the time. We are quarantining all returned materials for 72 hours, so your returned items will still appear to be checked out to you for three days after you return them.
We are currently not accepting any donations.
We are happy to help! You can call any library location during their open hours or email us at info@myscpl.org.